Mohammad T. Taghavifard; Majid Gheitasi; Farzad Soltani
Volume 3, Issue 11 , December 2005, , Pages 85-113
Abstract
This research paper presents a methodology to assist enterprise decision-makers CDMs) to select from a numbers of processes during the Business Process Reengineering (BPR) according to organizational objectives. For this ...
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This research paper presents a methodology to assist enterprise decision-makers CDMs) to select from a numbers of processes during the Business Process Reengineering (BPR) according to organizational objectives. For this purpose, the proposed methodology utilizes fuzzy QFD technique to convert the qualitative data (DMs' opinion) to quantitative ones and then calculates the effects of each process on the organization objectives and criteria. Then, by using the result of fuzzy QFD, the amount of satisfaction of each process according to each criterion is calculated. By combining this data with other effective variables in BPR projects such as "cost" and "time", a multi-objective goal programming (MOOP) model is formulated and solved to identify the most appropriate business processes. Finally, an example is presented to illustrate how the methodology works. The proposed model was also applied to a public-service organization by considering three main objectives: project quality, project cost, and project time. The achieved results were quite satisfactory and promising.
K. Feizee; A. R. Moghadasi
Volume 2, Issue 5 , June 2004, , Pages 49-70
Abstract
This article sheds light on the main reasons of moving organizations toward business process reengineering and the basic characteristics of information technology based business process reengineering. Then the main information technology oriented effective factors in business process reengineering are ...
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This article sheds light on the main reasons of moving organizations toward business process reengineering and the basic characteristics of information technology based business process reengineering. Then the main information technology oriented effective factors in business process reengineering are described. Indeed specific relations between information technology and business process reengineering are described. Indeed specific relations between information technology and business process reengineering are reviewed. At the end of this article the main functions of information technology in this process are classified and defined.
