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Volume 2 (2004)
Volume 1 (2003)
The Use of QFD Technique for Assessing of the Physical Specifications of Bank Branches Case of Refah Bank

Seyyed Mohammad Aarabi; Reza Armanpoor

Volume 2, Issue 7 , December 2004, , Pages 57-81

Abstract
  The present article is a result of application research in the field of improvement of bank services by the use of QFD method. QFD is means which translates actual nees of customers to specifications of product services. The needs of customers are gathered by a modern and structured method in QFD. Considering ...  Read More