Determining and Measuring Service Quality Factors
Seyyed Mohammad
Aarabi
عضو هیئت علمی گروه مدیریت صنعتی دانشگاه علامه طباطبایی
author
Shahram
Estandiari
کارشناس ارشد مدیریت بازرگانی از دانشگاه علامه طباطبایی
author
text
article
2003
per
The main characteristic of these days business environment is competition and customer satisfaction is key factor to survive and improve competitive advantages. Organizations have to pay attention to their customers as a benefit resource. Understanding the customer expectations as the quality standard factors is no necessary. Customer satisfaction depends on the quality of the services that he receives. So determining factors which show the concepts of service quality in one hand and are measurable on the other hand is so important.
In this paper based on the services that the education department of industrial Management Institute, offers to their customers, the gap between the customer expectation and perception are measured. The results show that the Empathy (paying special attention to the customers) as a one of the five aspects of service quality has had the lowest gap.
Industrial Management Studies
Allameh Tabataba'i University
2251-8029
1
v.
2
no.
2003
1
19
https://jims.atu.ac.ir/article_4334_1fc8850634ba1329427700a3dc71636a.pdf
Designing ش Purchase Information System Using Object – Oriented Methodology and Comparing with Structured Methodology
Mohammad Reza
Taghva
عضو هیئت علمی گروه مدیریت صنعتی دانشگاه علامه طباطبایی
author
Amir Reza
Ayatollahi
کارشناسی ارشد مدیریت صنعتی از دانشگاه علامه طباطبایی
author
text
article
2003
per
In this research, after a brief introduction, different information systems, classification of various methodologies, Object –Oriented view and methodology will be discussed in detail. Then we will design a mechanized information system for purchase activities (including domestic and international purchase). The purchase division of one of the leading automakers (Sazeh Ghostar Saipa Company) was selected for the case study. The division is a good example of a purchase system because of the nature of its activity which is engineering design as well as provision of the parts.
At end of this article, using a questionnaire, Object-Oriented Methodology will be compared to Structured Methodology (SSADM) from technical, usage, and management points of view and then the results will be analyzed.
Industrial Management Studies
Allameh Tabataba'i University
2251-8029
1
v.
2
no.
2003
21
54
https://jims.atu.ac.ir/article_4335_dbcc7770158dd8721f941f17c4d3d693.pdf
Application of Value Engineering in Service Project Management
Laya
Olfat
عضو هیئت علمی گروه مدیریت صنعتی دانشگاه علامه طباطبایی
author
Hassan
Hashemi
کارشناسی ارشد مدیریت صنعتی از دانشگاه علامه طباطبایی
author
text
article
2003
per
The prime objectives of Project Management are to minimize time and cost and to meet required performance. Value Engineering is an organized effort to attain optimum value in a system by providing the necessary functions to improve performance at the lowest cost. Value Engineering can contribute to the field of project management to achieve its objectives.
This paper explains a model of service project management with the aid of value Engineering.
Industrial Management Studies
Allameh Tabataba'i University
2251-8029
1
v.
2
no.
2003
55
82
https://jims.atu.ac.ir/article_4336_fc20cab556438ea510937121255173cd.pdf
National Policy–Making and National Innovation Systems
Seyyed Habibollah
Tabatabaeian
عضو هیئت علمی گروه مدیریت صنعتی دانشگاه علامه طباطبایی
author
Seyyed Kamran
Bagheri
کارشناسی ارشد مدیریت صنعتی از دانشگاه تهران
author
text
article
2003
per
Technological progress has significantly accelerated in recent years. This makes most developing countries unable to keep up with the waves of technology development. On the other hand, there is a wide consensus that technological development has greatly affected the economical, industrial, security and even cultural status of countries and there is no way to be competitive in the era of globalization, unless by acquiring and strengthening local technological capabilities. On the verge of preparation of the 4th development plan of Iranian economy, national policy – makers should focus on technology development and provide its infrastructures and prerequisites as one of their major concerns.
One of the most important conceptual frameworks that have been adopted by policy–makers of developed countries is National Innovation Systems (NIS), which provides comprehensive and coherent perspective in formulation of long – term national development plans. So in this paper, we will try to illuminate the importance of national policy – making in terms of NIS concepts.
Industrial Management Studies
Allameh Tabataba'i University
2251-8029
1
v.
2
no.
2003
83
99
https://jims.atu.ac.ir/article_4337_56b625784f2a007b95a6408e5f09e40e.pdf
Virtual Organizations: Information Age Organizations
Kamran
Feizi
عضو هیئت علمی گروه مدیریت صنعتی دانشگاه علامه طباطبایی
author
Ali Reza
Moghaddasi
دانشجوی کارشناسی ارشد مدیریت فناوری اطلاعات دانشگاه علامه طباطبایی
author
text
article
2003
per
One of the most interesting reengineered organizational structures is virtual organization. A virtual organization is an organization composed of several business partners sharing costs and resources for the purpose of manufacturing a products or services. The creation, operation and management of a virtual organization are heavily dependent of Information Technology.
This brief paper serves to better introduce the concepts, definitions, types (Spider Web and Interconnected Islands) of virtual organization. Then some advantages and disadvantages of these organizations are described. At the end of this paper, the effects and role of Information Technology in virtualization, supporting them and finally some of thesis supports are implicated.
Industrial Management Studies
Allameh Tabataba'i University
2251-8029
1
v.
2
no.
2003
101
124
https://jims.atu.ac.ir/article_4338_c8ea30a8b54746e1cffd735e79a418c3.pdf
Iranian Industry’s Need for Learning and the Requirements of Creating Learning Industries
Hossein
Rahmanseresht
استاد مدیریت استراتژیک و نظریه های سازمانی/
عضو هیئت علمی دانشگاه علامه طباطبایی
Professor of Organization Theories and Strategic Management
Faculty member of Allame Tabatabaee University
author
text
article
2003
per
Iran’s industry has had a considerable number of difficulties to perform so well as was expected in the post – revolutionary era.
Unfavorable legal, political environments combined with eight –year imposed war may be singled out as the root causes of such performances.
However, this paper argues that our industry’s lack of realization of its dire need to adapt to the emerging unprecedented environmental challenges is an even more important cause of our industry’s plight. The possibilities of committing our industry to the five disciplines, which are grounded in relevant national cultures, the cultural characteristics, which might curb adoption of the five learning disciplines are explained. Some external as well as internal conditions or prerequisites which must be, met before the five disciplines are activated or operational, are reviewed.
Industrial Management Studies
Allameh Tabataba'i University
2251-8029
1
v.
2
no.
2003
11
22
https://jims.atu.ac.ir/article_4339_2dedddcb223b141eee10624d09e5d4fc.pdf