Volume 21 (2023)
Volume 20 (2022)
Volume 19 (2021)
Volume 18 (2020)
Volume 17 (2019)
Volume 16 (2018)
Volume 15 (2017)
Volume 14 (2016)
Volume 13 (2015)
Volume 12 (2015)
Volume 11 (2014)
Volume 9 (2012)
Volume 10 (2012)
Volume 8 (2010)
Volume 6 (2007)
Volume 5 (2006)
Volume 4 (2006)
Volume 3 (2005)
Volume 2 (2004)
Volume 1 (2003)
Keywords = کیفیت
Number of Articles: 3
Investigation of Relationship between Service Quality and Satisfaction Banking (Case Study)
Volume 5, Issue 14 , December 2006, , Pages 225-249
Abstract
Read MoreDetermining and Measuring Service Quality Factors
Volume 1, Issue 2 , October 2003, , Pages 1-19
Abstract
The main characteristic of these days business environment is competition and customer satisfaction is key factor to survive and improve competitive advantages. Organizations have to pay attention to their customers as a benefit resource. Understanding the customer expectations as the quality standard ... Read MoreA Model to Upgrade the Quality of Postal Services in the Islamic Republic of Iran
Volume 1, Issue 3 , January 2003, , Pages 31-71