Mohammad Jafar Tarokh; Rahmat Mirzai; Naghmeh Alvandi
Volume 9, Issue 25 , July 2012, , Pages 51-84
Abstract
Knowledge has widely been acknowledged as one of the mostimportant factors for corporate competitiveness, and we havewitnessed an explosion of IT solutions claiming to provide support forknowledge management. Due to the rapid development of knowledgeand information technology (IT), business environments ...
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Knowledge has widely been acknowledged as one of the mostimportant factors for corporate competitiveness, and we havewitnessed an explosion of IT solutions claiming to provide support forknowledge management. Due to the rapid development of knowledgeand information technology (IT), business environments have becomemuch more complicated. In order to cope with ensuing complications,enterprises ought to incessantly innovate; otherwise, it will be verydifficult for them to survive in the marketplace. Hence, IT can help afirm aiming to gain a competitive advantage. In addition, many studieshave argued that business value comes mainly from intangible assets,such as knowledge. Thus, knowledge workers will be able to replaceclerical workers as the new mainstream of manpower resources, afield in which the development of IT is the major force for change inknowledge management system (KMS). Therefore, based on thedefinition of the six gaps in KMS, this study explores the role andeffect of IT in the implementation of KMS in the IK company. EachGap is discussed and the results of an empirical assessment employedto evaluate them are then reported in order to identify each gap'ssituation in a company and which one has to be improved first.moreover, relationships between KMS and IT are analyzed anddemonstrated by means of the literature reviews, expert interviews andquestionnaire analyses. Furthermore, this study discusses how toenhance the effectiveness and efficiency of implementing KMSthrough appropriate IT tools.
Yaser Samimi; Abdollah Aghaie
Volume 3, Issue 10 , September 2005, , Pages 1-23
Abstract
In order to evaluate and estimate the success of knowledge management systems it is necessary to define performance measurement indices. Considering this importance area a research has been done to measure the efficiency and effectiveness of knowledge management systems. In addition the issue of how ...
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In order to evaluate and estimate the success of knowledge management systems it is necessary to define performance measurement indices. Considering this importance area a research has been done to measure the efficiency and effectiveness of knowledge management systems. In addition the issue of how to assess the impact of knowledge management on organizational performance has been studied. Based on the research and reviewing the relevant literature in this paper a model has been presented for measuring performance of knowledge management systems. Using this model a number of indices are introduced and their interrelations are explained. At the end this paper also suggests some research areas in the field of performance measurement of knowledge management implementation.
