مدل ارزیابی عملکرد تلفیقی مورد مطالعه صنعت داروسازی

نوع مقاله: مقاله پژوهشی

نویسندگان

1 عضو هیات علمی دانشگاه علامه طباطبایی

2 عضو هیات علمی دانشکده داروسازی دانشگاه شهید بهشتی

3 کارشناسی ارشد مدیریت کار آفرینی دانشگاه تهران

چکیده

تاکنون تلاشهای بسیاری برای تحقق یک مدل جامع ارزیابی عملکرد از سوی
پژوهشگران و سازمانها صورت پذیرفته است. اما مشکلی که در آنها دیده می شود عدم
توجه همزمان به عملکردهای واحدهای تخصصی و فرآیندهای یک سازمان می باشد.
این امر باعث دیده نشدن قسمتی از ارزشهای بوجود آمده در سازمان خواهد شد. مقاله
حاضر با بررسی مطالعات پژوهشی انجام شده در این حوزه، سعی در ارائه مدل ارزیابی
عملکرد تلفیقی فرآیند واحد محور کرده است. جهت تحقق عملی این مدل، در گام
اول، فرآیندها و واحدهای یک شرکت داروسازی براساس ادبیات موضوع شناسایی
شد و سپس در گام دوم با مطالعه میدانی نظرات خبرگان این صنعت موثرترین
فرآیندها و واحدهای تخصصی شناسایی شده اند. در نهایت مدلی از تلفیق عوامل
کلیدی موفقیت مرتبط با فرآیندها و واحدها ارائه شده است. این مدل این قابلیت را
دارد که به طور همزمان ارزش ایجاد شده از طریق فرآیندها و واحد ها را اندازه گیری
کند.

کلیدواژه‌ها


عنوان مقاله [English]

A performance measurement model for pharmaceutical industry

نویسندگان [English]

  • Payam Hanafizedeh 1
  • Hamid Reza Rasekh 2
  • Mohamad Hosein Mirsalehian 3
چکیده [English]

Up to now, many efforts have been done for creation of an enterprise
performance measurement model by researchers and organization,
nevertheless the problem is neglected performance value. The
performance of functional and processes should be seen in organization
at the same time. In this study retrospective research of performance was
done and proposes a cross process/function oriented performances
measurement model. This model able to measure both values from
functional and processes performance in organization.
In order to accomplish this, in the first step all process and functions in
pharmaceutical industry were established according to literature review.
The second step was field study with help of experts to find the most
effective processes and functions. This is followed by define key factors
and critical success factor with respect to every process or function from
past researches.

کلیدواژه‌ها [English]

  • . performance measurement
  • Process management
  • Pharmaceutical industry
  • Critical Success Factors
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