Volume 21 (2023)
Volume 20 (2022)
Volume 19 (2021)
Volume 18 (2020)
Volume 17 (2019)
Volume 16 (2018)
Volume 15 (2017)
Volume 14 (2016)
Volume 13 (2015)
Volume 12 (2015)
Volume 11 (2014)
Volume 9 (2012)
Volume 10 (2012)
Volume 8 (2010)
Volume 6 (2007)
Volume 5 (2006)
Volume 4 (2006)
Volume 3 (2005)
Volume 2 (2004)
Volume 1 (2003)
Keywords = Quality
Number of Articles: 3
Presenting Fuzzy Approach on Customer Satisfaction Measurement Case Study: Dairying Company
Volume 6, Issue 15 , March 2007, , Pages 51-85
Abstract
Tending to customer rightly overtax, Organizations gain new customers and keep their satisfaction, therefore based on created competition, organization and companies should seeking suitable ways to customer’s absorption and maintenance. Thus it is vital for business success and it not succeed unless ... Read MoreProposing the Combinational Model of Service Quality and Analytic Network for Ranking Service Provider Enterprises: Case Study of Insurance Enterprises of Central Insurance
Volume 2, Issue 5 , June 2004, , Pages 1-26
Abstract
This research introduces an integrated method for ranking different service providing institutions based on their service quality level. In this way the suitable criteria for assessing the service quality have been identified. In order to recognize the differences and gap analysis several hypotheses ... Read MoreDetermining and Measuring Service Quality Factors
Volume 1, Issue 2 , October 2003, , Pages 1-19