Volume 21 (2023)
Volume 20 (2022)
Volume 19 (2021)
Volume 18 (2020)
Volume 17 (2019)
Volume 16 (2018)
Volume 15 (2017)
Volume 14 (2016)
Volume 13 (2015)
Volume 12 (2015)
Volume 11 (2014)
Volume 9 (2012)
Volume 10 (2012)
Volume 8 (2010)
Volume 6 (2007)
Volume 5 (2006)
Volume 4 (2006)
Volume 3 (2005)
Volume 2 (2004)
Volume 1 (2003)
Presenting Fuzzy Approach on Customer Satisfaction Measurement Case Study: Dairying Company

Ali Mohammadnia

Volume 6, Issue 15 , March 2007, , Pages 51-85

Abstract
  Tending to customer rightly overtax, Organizations gain new customers and keep their satisfaction, therefore based on created competition, organization and companies should seeking suitable ways to customer’s absorption and maintenance. Thus it is vital for business success and it not succeed unless ...  Read More

Total Quality Management (TQM) and Information Technology (IT): Relationships and Performances

M. Ansari; J. Salehi Sadaghiani

Volume 2, Issue 5 , June 2004, , Pages 71-89

Abstract
  Modern and new technologies have changed the management view and the methods of problem solving and management of organizations. For effectively managing the organizations at todays changing environment managers should view different global economic, social, political and legal conditions and must pay ...  Read More