Adel Azar; Maryam Shariati rad
Volume 10, Issue 27 , January 2012, , Pages 6-21
Abstract
One of the trench that is used in quality desiccation is QualityFunction Deployment. One of the factors which has been used in thismethod is accomplishing the house of quality and as a result isdetermining the degree of importance of the customer's requirements.Kano model is a kind of two dimensional ...
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One of the trench that is used in quality desiccation is QualityFunction Deployment. One of the factors which has been used in thismethod is accomplishing the house of quality and as a result isdetermining the degree of importance of the customer's requirements.Kano model is a kind of two dimensional model which help theproducers to divide the consumer's requirements in to five categoriesincluding, basic, performance, attractive, indifferent quality andreverse quality. In the survey by identifying the customer'srequirements we determine kind of them and then according to theimprovement ratio and the degree of importance is assigned. Thedegrees of importance can be used for completing the house of qualitywhich is one of the useful tools in QFD. This research is publicalgorithms that it can use for every product. For example it has beenused in Cement Company of larestan, product II Portland cement
