Document Type : Research Paper
Authors
Abstract
One of the trench that is used in quality desiccation is Quality
Function Deployment. One of the factors which has been used in this
method is accomplishing the house of quality and as a result is
determining the degree of importance of the customer's requirements.
Kano model is a kind of two dimensional model which help the
producers to divide the consumer's requirements in to five categories
including, basic, performance, attractive, indifferent quality and
reverse quality. In the survey by identifying the customer's
requirements we determine kind of them and then according to the
improvement ratio and the degree of importance is assigned. The
degrees of importance can be used for completing the house of quality
which is one of the useful tools in QFD. This research is public
algorithms that it can use for every product. For example it has been
used in Cement Company of larestan, product II Portland cement
Keywords
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شناخت، بررسی و تحلیل نیازهای مشتریان شرکت آرماتت ، « . 2. اسدی، عبدالمجیدد . 1381
بده .» سازنده کف پوش سخت صنعتی با استفاده از روش توسعه مشخصه کیفیت
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