Mohammad Jafar Tarokh; Rahmat Mirzai; Naghmeh Alvandi
Volume 9, Issue 25 , July 2012, , Pages 51-84
Abstract
Knowledge has widely been acknowledged as one of the mostimportant factors for corporate competitiveness, and we havewitnessed an explosion of IT solutions claiming to provide support forknowledge management. Due to the rapid development of knowledgeand information technology (IT), business environments ...
Read More
Knowledge has widely been acknowledged as one of the mostimportant factors for corporate competitiveness, and we havewitnessed an explosion of IT solutions claiming to provide support forknowledge management. Due to the rapid development of knowledgeand information technology (IT), business environments have becomemuch more complicated. In order to cope with ensuing complications,enterprises ought to incessantly innovate; otherwise, it will be verydifficult for them to survive in the marketplace. Hence, IT can help afirm aiming to gain a competitive advantage. In addition, many studieshave argued that business value comes mainly from intangible assets,such as knowledge. Thus, knowledge workers will be able to replaceclerical workers as the new mainstream of manpower resources, afield in which the development of IT is the major force for change inknowledge management system (KMS). Therefore, based on thedefinition of the six gaps in KMS, this study explores the role andeffect of IT in the implementation of KMS in the IK company. EachGap is discussed and the results of an empirical assessment employedto evaluate them are then reported in order to identify each gap'ssituation in a company and which one has to be improved first.moreover, relationships between KMS and IT are analyzed anddemonstrated by means of the literature reviews, expert interviews andquestionnaire analyses. Furthermore, this study discusses how toenhance the effectiveness and efficiency of implementing KMSthrough appropriate IT tools.
