Document Type : Research Paper



Knowledge has widely been acknowledged as one of the most
important factors for corporate competitiveness, and we have
witnessed an explosion of IT solutions claiming to provide support for
knowledge management. Due to the rapid development of knowledge
and information technology (IT), business environments have become
much more complicated. In order to cope with ensuing complications,
enterprises ought to incessantly innovate; otherwise, it will be very
difficult for them to survive in the marketplace. Hence, IT can help a
firm aiming to gain a competitive advantage. In addition, many studies
have argued that business value comes mainly from intangible assets,
such as knowledge. Thus, knowledge workers will be able to replace
clerical workers as the new mainstream of manpower resources, a
field in which the development of IT is the major force for change in
knowledge management system (KMS). Therefore, based on the
definition of the six gaps in KMS, this study explores the role and
effect of IT in the implementation of KMS in the IK company. Each
Gap is discussed and the results of an empirical assessment employed
to evaluate them are then reported in order to identify each gap's
situation in a company and which one has to be improved first.
moreover, relationships between KMS and IT are analyzed and
demonstrated by means of the literature reviews, expert interviews and
questionnaire analyses. Furthermore, this study discusses how to
enhance the effectiveness and efficiency of implementing KMS
through appropriate IT tools.


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