Volume 21 (2023)
Volume 20 (2022)
Volume 19 (2021)
Volume 18 (2020)
Volume 17 (2019)
Volume 16 (2018)
Volume 15 (2017)
Volume 14 (2016)
Volume 13 (2015)
Volume 12 (2015)
Volume 11 (2014)
Volume 9 (2012)
Volume 10 (2012)
Volume 8 (2010)
Volume 6 (2007)
Volume 5 (2006)
Volume 4 (2006)
Volume 3 (2005)
Volume 2 (2004)
Volume 1 (2003)
A hybrid approach based on MUlti-criteria Satisfaction Analysis (MUSA) and three-stage Network Data Envelopment Analysis (DEA) to evaluate the Relative Efficiency of Services in Iran Melli Bank branches

Kaveh Khalili Damghani; Mohammad TaghaviFard; Kiaras Karbaschi

Volume 14, Issue 40 , April 2016, , Pages 75-109


  The main goal of this paper is to evaluate the relative efficiency of each level of customer services in MELLI bank branches. A three stage process is defined as consecutive results of service provision to the customers. This process consists of sub-process such as customer expectations, customer satisfaction, ...  Read More

Identifying Performance Dimensions of Industrial Clusters Using Consensus Cluster Analysis

Seyed hadi Mirghaderi; Akbar Alam Tabriz; Hassan Farsigani,; Farhad Farzad

Volume 13, Issue 38 , October 2015, , Pages 1-25

  Industrial clusters are one of the new approaches in industrial development of developing countries which has recently attracted the attention of many researchers and policy makers.Clustering has positive economic effects on the region and also increase the competitiveness of the small and medium enterprises ...  Read More

A Performance Measurement Framework for Knowledge Management Systems

Yaser Samimi; Abdollah Aghaie

Volume 3, Issue 10 , September 2005, , Pages 1-23

  In order to evaluate and estimate the success of knowledge management systems it is necessary to define performance measurement indices. Considering this importance area a research has been done to measure the efficiency and effectiveness of knowledge management systems. In addition the issue of how ...  Read More