Document Type : Research Paper
Authors
1 postgraduate
2 Assistant Professor, Operations Research, Vali-e-Asr University of Rafsanjan
3 Associate Professor of Industrial Management, Vali Asr University of Administrative Sciences and Economics, Rafsanjan, Iran
Abstract
The present study was conducted with the aim of designing a green e-government model. For this purpose, after reviewing the literature on the subject and using the opinions of experts, a survey was conducted among the subject experts using snowball sampling, and the sample size was determined by considering the theoretical saturation rule to 12 people. 34 components were identified in the form of 8 main dimensions. The main factors affecting the implementation of green e-government are: citizen relationship management, service delivery management, human resource management, event management, legal requirements, financial management, strategic management, and cultural management; then, using the fuzzy cognitive map methodology, the relationship between the factors was explained. In this direction, the concept of cultural management with a score of 1.90 has the highest impact and citizen communication management with a score of 1.68 has the highest impact. The results also showed that strategic management with the highest degree of centrality is more fundamental than other concepts. Therefore, paying attention to this concept in creating green e-government is not only an undeniable necessity but also a vital need to assist managers in all areas of decision-making and planning.
Keywords
- e-government
- sustainable e-government
- environmental sustainability
- green e-government
- fuzzy cognitive map
Main Subjects
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