Seyyed Mohammad Aarabi; Shahram Estandiari
Volume 1, Issue 2 , October 2003, Pages 1-19
Abstract
The main characteristic of these days business environment is competition and customer satisfaction is key factor to survive and improve competitive advantages. Organizations have to pay attention to their customers as a benefit resource. Understanding the customer expectations as the quality standard ...
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The main characteristic of these days business environment is competition and customer satisfaction is key factor to survive and improve competitive advantages. Organizations have to pay attention to their customers as a benefit resource. Understanding the customer expectations as the quality standard factors is no necessary. Customer satisfaction depends on the quality of the services that he receives. So determining factors which show the concepts of service quality in one hand and are measurable on the other hand is so important.
In this paper based on the services that the education department of industrial Management Institute, offers to their customers, the gap between the customer expectation and perception are measured. The results show that the Empathy (paying special attention to the customers) as a one of the five aspects of service quality has had the lowest gap.
Mohammad Reza Taghva; Amir Reza Ayatollahi
Volume 1, Issue 2 , October 2003, Pages 21-54
Abstract
In this research, after a brief introduction, different information systems, classification of various methodologies, Object –Oriented view and methodology will be discussed in detail. Then we will design a mechanized information system for purchase activities (including domestic and international ...
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In this research, after a brief introduction, different information systems, classification of various methodologies, Object –Oriented view and methodology will be discussed in detail. Then we will design a mechanized information system for purchase activities (including domestic and international purchase). The purchase division of one of the leading automakers (Sazeh Ghostar Saipa Company) was selected for the case study. The division is a good example of a purchase system because of the nature of its activity which is engineering design as well as provision of the parts.
At end of this article, using a questionnaire, Object-Oriented Methodology will be compared to Structured Methodology (SSADM) from technical, usage, and management points of view and then the results will be analyzed.
Laya Olfat; Hassan Hashemi
Volume 1, Issue 2 , October 2003, Pages 55-82
Abstract
The prime objectives of Project Management are to minimize time and cost and to meet required performance. Value Engineering is an organized effort to attain optimum value in a system by providing the necessary functions to improve performance at the lowest cost. Value Engineering can contribute to the ...
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The prime objectives of Project Management are to minimize time and cost and to meet required performance. Value Engineering is an organized effort to attain optimum value in a system by providing the necessary functions to improve performance at the lowest cost. Value Engineering can contribute to the field of project management to achieve its objectives.
This paper explains a model of service project management with the aid of value Engineering.
Seyyed Habibollah Tabatabaeian; Seyyed Kamran Bagheri
Volume 1, Issue 2 , October 2003, Pages 83-99
Abstract
Technological progress has significantly accelerated in recent years. This makes most developing countries unable to keep up with the waves of technology development. On the other hand, there is a wide consensus that technological development has greatly affected the economical, industrial, security ...
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Technological progress has significantly accelerated in recent years. This makes most developing countries unable to keep up with the waves of technology development. On the other hand, there is a wide consensus that technological development has greatly affected the economical, industrial, security and even cultural status of countries and there is no way to be competitive in the era of globalization, unless by acquiring and strengthening local technological capabilities. On the verge of preparation of the 4th development plan of Iranian economy, national policy – makers should focus on technology development and provide its infrastructures and prerequisites as one of their major concerns.
One of the most important conceptual frameworks that have been adopted by policy–makers of developed countries is National Innovation Systems (NIS), which provides comprehensive and coherent perspective in formulation of long – term national development plans. So in this paper, we will try to illuminate the importance of national policy – making in terms of NIS concepts.
Kamran Feizi; Ali Reza Moghaddasi
Volume 1, Issue 2 , October 2003, Pages 101-124
Abstract
One of the most interesting reengineered organizational structures is virtual organization. A virtual organization is an organization composed of several business partners sharing costs and resources for the purpose of manufacturing a products or services. The creation, operation and management of a ...
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One of the most interesting reengineered organizational structures is virtual organization. A virtual organization is an organization composed of several business partners sharing costs and resources for the purpose of manufacturing a products or services. The creation, operation and management of a virtual organization are heavily dependent of Information Technology.
This brief paper serves to better introduce the concepts, definitions, types (Spider Web and Interconnected Islands) of virtual organization. Then some advantages and disadvantages of these organizations are described. At the end of this paper, the effects and role of Information Technology in virtualization, supporting them and finally some of thesis supports are implicated.
Hossein Rahmanseresht
Volume 1, Issue 2 , October 2003, Pages 11-22
Abstract
Iran’s industry has had a considerable number of difficulties to perform so well as was expected in the post – revolutionary era.
Unfavorable legal, political environments combined with eight –year imposed war may be singled out as the root causes of such performances.
However, this ...
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Iran’s industry has had a considerable number of difficulties to perform so well as was expected in the post – revolutionary era.
Unfavorable legal, political environments combined with eight –year imposed war may be singled out as the root causes of such performances.
However, this paper argues that our industry’s lack of realization of its dire need to adapt to the emerging unprecedented environmental challenges is an even more important cause of our industry’s plight. The possibilities of committing our industry to the five disciplines, which are grounded in relevant national cultures, the cultural characteristics, which might curb adoption of the five learning disciplines are explained. Some external as well as internal conditions or prerequisites which must be, met before the five disciplines are activated or operational, are reviewed.
