Manochehr Zamani Farizhandi; Payam Hanafizadeh; Zohreh Dehdashti Shahrokh
Abstract
Nowadays, banking industry analogous with another industries has been encountered with digital transformation. Such transformation stemmed from convergence technologies. The underpinning point of convergency in such technologies is employing multi-channel services in order to delightful and remarkable ...
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Nowadays, banking industry analogous with another industries has been encountered with digital transformation. Such transformation stemmed from convergence technologies. The underpinning point of convergency in such technologies is employing multi-channel services in order to delightful and remarkable customer experience. Based on the importance of customer experience, multi-channel services in banking industry has assumed significance attention among banking practitioners and scholars. Consequently, delivering services through different, aligned and complementary channels pointed as strategic requirement in banking industry. Accordingly, this study seeks to develop a framework for value creation for multi-channel services in banking. To accomplish such an objective, utilizing content analysis technique, 47 articles published in the realm of multi-channel services in banking in the period 2004 to 2019 considered and assessed. The findings suggest that a value creation framework for multi-channel services in banking must consider different factors such as: beliefs about intelligent financial behaviors, customer enablers, intelligent norms, intelligent tasks and intelligent technologies.
Payam Hanafizedeh; Hamid Reza Rasekh; Mohamad Hosein Mirsalehian
Volume 10, Issue 26 , January 2012, , Pages 95-122
Abstract
Up to now, many efforts have been done for creation of an enterpriseperformance measurement model by researchers and organization,nevertheless the problem is neglected performance value. Theperformance of functional and processes should be seen in organizationat the same time. In this study retrospective ...
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Up to now, many efforts have been done for creation of an enterpriseperformance measurement model by researchers and organization,nevertheless the problem is neglected performance value. Theperformance of functional and processes should be seen in organizationat the same time. In this study retrospective research of performance wasdone and proposes a cross process/function oriented performancesmeasurement model. This model able to measure both values fromfunctional and processes performance in organization.In order to accomplish this, in the first step all process and functions inpharmaceutical industry were established according to literature review.The second step was field study with help of experts to find the mosteffective processes and functions. This is followed by define key factorsand critical success factor with respect to every process or function frompast researches.
Payam Hanafizadeh; Abolfazl Jafari
Volume 8, Issue 19 , December 2010, , Pages 165-187
Abstract
In this paper, a hybrid model of artificial neural networks is designed and used to evaluate the prediction ability of this hybrid model with individual Back Propagation feed forward. This study employs hybrid artificial neural networks consisting of Back Propagation and Kohonen Self Organizing Map (SOM) ...
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In this paper, a hybrid model of artificial neural networks is designed and used to evaluate the prediction ability of this hybrid model with individual Back Propagation feed forward. This study employs hybrid artificial neural networks consisting of Back Propagation and Kohonen Self Organizing Map (SOM) for better stock price prediction. Computational experience in predicting stock prices obtained from Tehran Stock Exchange reveals that the combination of Self Organizing Map and Back Propagation leads to better performance in comparison with the most popular individual Back Propagation feed forward networks.
JEL Classification: E37, C45, C51, C52, C53
