Document Type : Research Paper



Up to now, many efforts have been done for creation of an enterprise
performance measurement model by researchers and organization,
nevertheless the problem is neglected performance value. The
performance of functional and processes should be seen in organization
at the same time. In this study retrospective research of performance was
done and proposes a cross process/function oriented performances
measurement model. This model able to measure both values from
functional and processes performance in organization.
In order to accomplish this, in the first step all process and functions in
pharmaceutical industry were established according to literature review.
The second step was field study with help of experts to find the most
effective processes and functions. This is followed by define key factors
and critical success factor with respect to every process or function from
past researches.


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