In this paper, a Decision Support System (DSS) is developed in order to evaluate customers. The addressed system can specially be applied in captive markets. This paper extends Chamodrakas et al. [8] in which the customer evaluation in order to customer selection is executed using a fuzzy TOPSIS method. The proposed DSS includes 6 different models and the user can select among them. The system is coded utilizing C# programming language. To present the system performance, some parts of the system are presented along with a numerical problem.
Seifbarghy,M and Ziaei Naghshbandi,C . (2012). Designing a Decision Support System for Customer Evaluation. Industrial Management Studies, 9(24), 67-84.
MLA
Seifbarghy,M , and Ziaei Naghshbandi,C . "Designing a Decision Support System for Customer Evaluation", Industrial Management Studies, 9, 24, 2012, 67-84.
HARVARD
Seifbarghy M, Ziaei Naghshbandi C. (2012). 'Designing a Decision Support System for Customer Evaluation', Industrial Management Studies, 9(24), pp. 67-84.
CHICAGO
M Seifbarghy and C Ziaei Naghshbandi, "Designing a Decision Support System for Customer Evaluation," Industrial Management Studies, 9 24 (2012): 67-84,
VANCOUVER
Seifbarghy M, Ziaei Naghshbandi C. Designing a Decision Support System for Customer Evaluation. Industrial Management Studies. 2012;9(24):67-84 (In Persian).
