Document Type : Research Paper

Authors

• Mehdi Seifbarghy
• Chero Ziaei Naghshbandi

Abstract

In this paper, a Decision Support System (DSS) is developed in order to evaluate customers. The addressed system can specially be applied in captive markets. This paper extends Chamodrakas et al. [8] in which the customer evaluation in order to customer selection is executed using a fuzzy TOPSIS method. The proposed DSS includes 6 different models and the user can select among them. The system is coded utilizing C# programming language. To present the system performance, some parts of the system are presented along with a numerical problem.

Keywords

• Decision Support Systems
• Customers evaluation
• Captive
• Multi-Criteria Decision Making