Industrial Management Studies

Abstract The paper investigates excesses and deficits in Iranian industrial productivity for the years by combining data envelopment analysis with other management science approaches such as analytical hierarchy process. The application also identifies factors that affect the productivity of Iranian industry in a positive or negative way i.e., simultaneously identifies both excesses and deficits. The current study demonstrates that DEA can be combined with other methods to yield more valid results insights and recommendations such as : 1- the trend of Iranian industrial productivity in this 21 year period demonstrates some periods of fall and rise that is due to the conditions of the time 2- in the main factors of productivity we see some continuous trends of weakness; this means that it is necessary to think about this point in the strategic plans for industrial development plans can be set and corrections and revisions can be made.

Abstract This dissertation investigates the quality of postal services and the relationship between postal services and customers satisfactions from the viewpoint of customers and postal employees. Quality of postal services is formal through the process of collection to delivery. With regard to expansion of operations geographical discrepancies and other restrictions quality of services in postal field is more complex and more comprehensive than in other manufacturing. The case study is Tehran province and a sample of 580 persons who were selected on the basis of stratified and random systematic sampling. The model used is SERVQUAL which is a tool for measuring the quality. The achievements of this research are as follows: 1-  In the five -level dimensions of service quality such as Reliability, Responsiveness, Assurance, Empathy  and Tangibility, there seems to be a gap in grades allocated to perception and expectations of the two groups. 2-   The gap between perception and expectations of customers in the fields of Reliability, Responsiveness and Empathy is greater than the gap between the   existing   fact   and   knowledge of customers’' expectations by the employees: this gap has a negative correlation with customers’ satisfactions.   Concept of customers in the field of Assurance and Tangibility is less than the gap between the existing fact and knowledge of the customers' expectations by the employees. This gap has also a negative correlation with customers' satisfaction. 3-   The gap between concept of customers in the field of Assurance and Tangibility is less than the gap between the existing fact and knowledge of the customers’ expectations by the employees this gap has also a negative correlation with customers’ satisfaction. 4-   From the viewpoint of both, the customers and the employees, Reliability dimension is the most important variance. 5-   Customers’ satisfaction from postal services in five dimensions has a more positive relation with their perception from quality of postal services (received quality). Postal employees also put emphasis on the existing fact for the customers' perception and their judgment from the quality of postal services.  

Abstract The main objective of this article is to study the role of intellectual property Rights (IPRs) in the technological development of development countries in general and Iran in particular. Firstly some of the main relevant literature of the role of IPRs in technological development has been surveyed. The performance of the IPRs system of the country and its interaction with national innovation system with some selected countries including japan S Korea and China has been discussed. Some internal and external experts in the area of IPRs have been interviewed. Finally some suggestions and policy implication regarding the improvement and promotion of IPRs system in Iran have been presented.

Abstract Stages of Strategic Management: The Strategic Management Process Consists Of Three Stages: Strategy Formulation Strategy Implementation & Strategy Evaluation. In  This   Research    Indicate   Just   Strategy    Formulation     For Rubber   & Tire  Industry  Tn IRAN  TIRE  Factory  .  Srtategy Formulation  Includes Developing a Business Mission,  Identify Organizations  External Opportunities  &  threats  , Determining Determining  Internal  Strengths  & Weeknesses  ,  Establishing Long -  Term Objectives,   Generating Alternative  Srtategies & Choosing   Particular   Strategies  To  Pursue   .  This   Research Includes 4 Stages I-ZERO STAGE: Establishing Mission & Long - Term Objectives. 2 - THE INPUT  STAGE: The External Assessment (Economic Factories, Social Factories, Political   Factories .  Technological   Factories  & Competitive)   and then Developing External Factor Evaluation Matrix  (EFE  )  .  The  Internal  Assessment  (Management  , Marketing,   Finance,   Research &  Development,   Production, Computer  Information  System,   Human  Resource)   and then Developing Internal Factor Evaluation Matrix ( IFE ) . 3-THE   MATCHING STAGE: Developing The Threats - Opportunities - Weaknesses - Strengths  (  TOWS)  Matrix  &   Constructing  The  Internal  - External ( IE) Matrix. 4 - THE DECISION STAGE: Developing The Quantitative Strategic Planning Matrix (QSPM) At The End,   Choose The Best Strategy  For IRAN TIRE.   Implementation All Stages, With CO-Working Delphi Grope & With Brainstorming Method. Conclusion: Defensive Strategies are suitable for this factory.

Abstract This paper serves to better introduce the concepts and some definitions of entrepreneurship, entrepreneur, and entrepreneurship training. Then some objectives, advantages and content outlines in three levels (individual, organizational and environmental) of entrepreneurship training are described. Indeed, this article sheds light on the process, several courses, some centers and managerial issues about entrepreneurship raining. The article concludes by discussing about experiences of some countries in implementation of entrepreneurship training.