Industrial Management Studies

Abstract In this paper first a brief literature survey on applications of operations research in health care systems is presented. Then two problems the optimal allocation of ambulances and the scheduling of nursing personnel are discussed in details. Finally these two models will be applied on two real cases in iranian health care system.

Abstract Environmental analysis study as an important factor in strategic planning includes monitoring assessment and dissemination of information related to internal and external environment of organization. The analysis of this industry is very essential according to increasing development of software technology in iran. In order to achieve this goal after studying various models the PEST model have been used to analyses the effecting factors on software industry in iran. In this article on the basis of this model appropriate political social economical and technological factors was identified and studied. The results of which have been presented. Show existing opportunities and threats of this industry that could be used as a basis for the future planning.

Abstract Building a research  questionnaire  and using  assessment tools  play a crucial role  in social,  management  and behavioral  sciences.  Scales  and questionnaires are deemed wrongly as the same tools, but in spite of the similarities that are basically and technichally different. Although, making a research   scale   or questionnaire may  seem   quite   an  easy  job   for  son researchers,   gathered  results  by these  tools  are normally miles  away  fro the reality.  By this token,  it necessitates  some technical  skills  and scientif background.
This  article  is to study the likert  Scale,  introduced   by R. Likert  in 193 as  the   most   commonly    used   assessment    tools   and   the   most   recent published   researches'   findings  are explored  to build  and  statically  analy: the produced  results  developed  by likert Scale.

Abstract Customer relationship management and business to business model are two major factors in success of modern trade. It is that for development of electronic business in Iran entering to purpose. CRM is a point of view that emphasizes on the cooperation order to create value. This view point which is the result of recent improvement of information technology wants to improve the relationship between the stakeholders to satisfy the requirements of the customer collecting data. Therefore it is important to satisfy the available customer and have a long range relationship with them. Electronic business helps management to keep to relationship customers in the new century which new methods are available distribution in the extended geography and support the distribution marketing. Although these two have different sections but they have sections. Integration of these two elements have very benefits on sale service to the customers and informational support of business process.

Abstract

Abstract In this article concepts and different kinds of e banking services are introduced. Then by a comparative study and survey the crucial factors and the relative criteria regarding e banking development in Iran are recognized. These factors are sorted in order of their importance and according to the results of questionnaires distributed among a sample of specialists in the field of ICT and e banking in Iran.