Industrial Management Studies

Abstract This   research   paper   has   focused   on  the  deployment    of  Information Technology  (IT) in the health  sector.  The  main goal is to determine  the key factors  for  the  implementation   of  IT in a service  establishment   (i.e.  Imam Khomeini    Hospital    Emergency     Room).    In    this    regard,    Donabedian Methodology   is  used  for  the  ranking  of  the  factors   and  Eriksson-Penker Method  was  utilized  for  the  modeling  of  the  existing  as well  as  the  ideal processes.   For the purpose  of  integration  between  modeling  processes   and software  deployment,   a service-oriented   architecture   has been  applied.  For the  purpose   of  data   and   information    collection   to  answer   the  research questions,  questionnaires   were  distributed  and collected  and interviews  were performed.   Four basic questions  to be answered  are as follows: 1-  What  are the stumbling   blocks  for the conversion  of existing  processes (processes  which  are directly  or indirectly  affected  by IT) to the ideal  ones toward  the  implementation    of  IT?  (More  specifically   in  Imam  Khorneini Hospital Emergency  Room). 2-   What   are  the  solutions   for  removing   the  identified   problems   in  the current processes  of a sector  (say emergency  room)? 3-  How can IT affect  on the performance  of the emergency  room? 4-  How   are  the  outcome    indicators   for  the  deployment    of  IT   In the emergency  room classified  and utilized? At   the  end,  for  the  purpose of  validation and  verification, the  proposed node I was  implemented. The  result  obtained   indicates   that  the  proposed nodel  is quite valid and proper.

Abstract In this paper we used the Markov models eigenvectors and eigen values concdpts to propose a methodology for analyzing the transient reliability of system with the identical components and the identical repairmen. The components of the systems under consideration can have two distinct configurations, namely ; they can be arranged in series, or in parallel. We also consider the third case in which the system is up if k –out –of – n components are good. For all three cases we proposed a procedure for calculating the transient probability of the system availability and the duration of the system to reach to the steady state are described.

Abstract The reasons of organizations success of third millennium in competitiopns are motion toward knowledge management and knowledge base a supportive role of IT eases the process of knowledge management a makes it as a competitive advantage. Accordingly the authors has describe the supportive factors of IT and its use in knowledge management process in this paper first come the knowledge management and TI discussions a then the role of IT in knowledge management is added. After that the parameters which have an important influence on knowledge management are stated. It supporters in making knowledge process in another theme discussion of the study and finally the role of it as a support and ease knowledge management process has been studied.

Abstract Rapid development of applications of information technology in the third millennium and its enormous effects on the value chain of enterprises has imposed a strategic nature to this kind of technology. It is obvious that due to the influential role of information technology and its impact on enterprises we require to have a strategic view towards management of this technology. In this paper we primarily introduce a brief history of the evolution of information technology and then we elaborate on the evolution of the various approaches of planning for information technology the main focus of each of the approaches in the planning process and various conditions and origins of every approach. These approaches are technological approach which focuses on efficiency alignment approach which focuses on change management and organizational change. Then we categorize and classify various information technology strategic planning models based on previously mentioned approaches of planning for information technology so that it can be helpful for information technology planners to choose their information technology strategic planning model based on an appropriate approach more conveniently.

Abstract In recent years 360 degree feedback have been in a growing number of leading firms and it has become a tool for assessing manager competencies and providing feedback them about how they  are viewed by direct subordinates peers and in order to changing their behaviors. Its popularity is of problems of traditional assessment systems and advantages of 360 degree feedback. Indeed the 360 degree feedback is designed to enable all the stakeholders in a person’s performance to comment and give feedback: their boss or indirect reports peers and internal or external customers and so on. This empirical research data was collected through specific questionnaire eight competencies including communicating planning organizing controlling leadership decision making & teamwork from four self, boss, direct subordinates and customers. Analyzing data by ANOVA technique shows that there are a significant difference self, boss subordinates and customers perception in managers’ competency assessment. Then assessment results of each source have been grouped by LSD technique: firs group is self-assessment is subordinates and customers assessment and finally third group is assessment.