quality management
Pedram Esmaeilzadeh; Abolfazl Kazzazi; Amiri Maghsoud; Jahanyar Bamdadsoofi
Abstract
Despite the recognized importance of strategic alignment for competitiveness and quality management maturity for operational excellence, a significant literature gap persists in systematically integrating these concepts. This study addresses how to systematically align strategic alignment dimensions ...
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Despite the recognized importance of strategic alignment for competitiveness and quality management maturity for operational excellence, a significant literature gap persists in systematically integrating these concepts. This study addresses how to systematically align strategic alignment dimensions with quality management maturity. Using a systematic literature review and thematic analysis, 843 documents were screened, resulting in 47 articles for data coding and analysis. The primary contribution is the "Cross-mapping Table of Strategic Alignment and Quality Management Maturity Dimensions," which delineates interrelationships between six strategic alignment dimensions (skills, governance, value, communication, stakeholder participation, and scope) and seven quality management maturity dimensions (context, leadership, process management, resource management, performance analysis and evaluation, and improvement, learning and innovation). The research provides an integrated framework elucidating interaction mechanisms between these domains. Practically, it offers managers a diagnostic tool for assessing organizational status and developing simultaneous enhancement strategies for both quality maturity and strategic alignment. This framework fosters a paradigm shift in managerial approaches and facilitates leveraging existing platforms to strengthen the interaction between strategic and quality management systems, ultimately supporting sustained organizational excellence.
